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Support

Questions about your order, materials, or the process — we're here to help.

Frequently Asked

How long does production take?

Most pieces are machined and shipped within 2–3 weeks. Complex configurations or brass orders may take slightly longer.

What sizes are available?

We offer three diameters: 75 mm, 125 mm, and 175 mm in both circle and square formats. Each size captures the same terrain at different scales.

Can I engrave custom text?

Yes. You can add text to the side wall — coordinates, names, dates, or any message. Choose from sans-serif, serif, or monospace lettering.

What materials do you offer?

6061-T6 aluminum (brushed, sandblasted, or polished) and solid brass. Both are machined from a single billet — no casting or 3D printing.

How accurate is the terrain?

We use 30-meter DEM satellite data with ±1 m elevation accuracy. Every ridge, saddle, and drainage is captured at the resolution the Earth allows.

Do you ship internationally?

Yes, we ship worldwide. All orders include tracking and insurance. Delivery typically takes 2–4 weeks depending on destination.

What if my piece arrives damaged?

Every piece is inspected and carefully packaged before shipping. If it arrives damaged or defective, contact us within 14 days for a replacement or full refund.

Can I order a location that isn’t a mountain?

Absolutely. Coastlines, canyons, river valleys, volcanic craters, even your own neighborhood — if satellites have measured it, we can machine it.

Will I receive updates on my order?

Yes. You’ll receive email updates at every major stage — when your design is finalized, when manufacturing is complete, and when your piece is packaged and shipped.

Do you accept custom or bulk orders?

We’re very open to bulk orders for corporate gifts, events, or retail and will provide a custom quote for any quantity. For custom requests — unusual sizes, materials, or configurations — we’ll do our best to accommodate.

Get in Touch

For order updates, custom requests, or anything else — reach out anytime.

[email protected]

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